Confederated Tribes 
of Warm Springs -
Tourism Market Research 

The Confederated Tribes of Warm Springs (Oregon) are trying to re-invent their relationship with tourism.   Years ago, they built a resort, and later added a casino.  Warm Springs tourism, as it has evolved, has been about delivering resort and casino experiences, and has not focused on cultural exchange.

The tribes hope to move the casino out of the heart of their lands and develop tourism in a way that shares and reinforces their culture.  But they’re worried, after past experiences, that tourism might take away privacy and dignity.  They would also like to design tourism to expand business and employment opportunities for tribal members.

The tribes turned to Egret to assess how existing and potential tourism products might fare in the market, looking for strengths and opportunities.  We looked at individual products, classes of products, competing destinations, types of visitors, relationships between visitors and hosts, demographics by visitor activity interest, trends at all levels, and a whole host of other factors.

We described the challenges and opportunities and laid out a path toward a guided tourism economy that would create jobs and business opportunities, build a positive relationship between visitors and hosts, raise the spending level of each visitor, and enable the tribes to manage visitor impacts on both people and natural resources.

The plan and planning process received Oregon Tourism's Creative Tourism Development Award in 2005, in recognition of the cooperative process and the balance between responding to tourism trends, building in sustainability, and making the plan consistent with tribal culture and community character.

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